FAQ - Frequently Asked Questions

Welcome to our Frequently Asked Questions section!

We hope you find the information you need and that you are able to resolve all your doubts.

If you have any additional questions, please do not hesitate to contact us.


To place an order, simply select the products you want to purchase, add them to the shopping cart, and complete the payment and shipping information.
We accept credit cards, PayPal, Apple Pay, and Klarna (payment in 30 days or in 3 interest-free installments).

Yes, we offer the option to pay in installments through Klarna. You can choose to pay in 30 days or split the payment into 3 interest-free installments.
Simply select Klarna as the payment method during the checkout process and follow the instructions to complete your purchase.

If your order has not yet been shipped, you can cancel it at any time. However, if it has already been shipped, we will not be able to cancel it.

If you want to cancel your order, please contact us as soon as possible so we can stop its preparation and refund your money.


The shipping cost will depend on the weight of the order.
The shipping costs will be automatically calculated on the checkout page before confirming the order.

Shipping within France:

Pick-up point delivery: cost of 2.49€. We use the Mondial Relay pickup point network.

Home delivery: between 5.97€ and 9.97€.

Rest of Europe

Home delivery: between 14.97€ and 20.97€.

You can find detailed information at the following link: Shipping and Returns Information

The estimated delivery time will depend on your exact location in France or the rest of Europe, as well as the shipping method you choose. The estimated delivery times are shown on the checkout page before confirming your order.

Shipping in France:

Delivery to pickup points: 4 to 7 business days.

Home delivery: 2 to 5 business days.

Rest of Europe:

Home delivery: 2 to 8 business days.

You can find detailed information on shipping and returns in the following link: Shipping and Returns Information

A pickup point is a location where you can collect packages instead of receiving them at your home. These points are operated by courier companies and retailers, offering flexibility in the pickup of your shipments.

When you make a purchase in our online store, you can choose a pickup point as your delivery address. Once your package arrives at the pickup point, you will receive a notification by email or SMS. You can then go to the pickup point to collect your package at a convenient time for you.

Find pickup points near your address at the following link by entering your postal code: FIND PICKUP POINTS

Benefits of choosing a pickup point:
- Flexibility in package pickup, as you can choose a location and time that suits you.

- Avoid the worry of missed home deliveries when you're unavailable.

- More affordable shipping costs.

You will receive an email with the tracking information once your order has been shipped.

Troubleshooting / Support:

If your order arrives damaged or with any defects, please contact us immediately through our customer service and we will do our best to resolve the issue.

Our return policy allows you to return products within 14 days if you are not satisfied with your purchase or if you received damaged or defective products.

You can check the detailed information at the following link: Shipping and Returns Information

Yes, our customer service is available in multiple languages, including French, English, and Spanish.

You can contact us through our online contact form or by email.

For quick contact, write to us through WhatsApp at the following number: +33755548681

You can access our contact page at the following link: Contact